Bilingual - Client Services Officer
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Job Description
Job Title: Bilingual Client Services Officer (French/English)
Location: Tunis Tunisia
Industry: Customer Service Insurance
About the Company:
We are a leading provider of customer service solutions focused on delivering exceptional support to our clients. Our mission is to provide efficient and highquality service within an inclusive collaborative environment. We are seeking a Bilingual Client Services Officer fluent in both French and English to join our dynamic team in Tunis.
Job Overview:
As a Client Services Officer your role will involve providing outstanding customer service to our clients in both French and English. You will be expected to demonstrate strong communication skills a sense of responsibility and a serviceoriented attitude. If youre passionate about problemsolving customer satisfaction and contributing to a supportive team environment this role is perfect for you.
Key Responsibilities:
- Provide customer service support in French and English ensuring effective communication with clients from diverse backgrounds.
- Assist clients with inquiries and resolve issues related to insurance or services offered.
- Maintain high service quality and professionalism in all interactions with clients.
- Collaborate with team members to share knowledge and implement best practices for continuous improvement.
- Manage client records with accuracy and ensure confidentiality of sensitive information.
- Monitor service processes and improve efficiency identifying opportunities for enhancement.
- Perform administrative tasks such as data entry and generating reports as needed.
Required Skills and Qualifications:
- Educational Background: Minimum Bac2 or equivalent in a related field.
- Experience: Expert profile with prior experience in customer service insurance or related fields.
- Technical Skills:
- Proficiency in Microsoft Office Suite (Word Excel).
- Familiarity with customer service software and tools is a plus.
- Language Skills:
- Fluent in French and English with a proficiency level of C1/C2.
- Personal Attributes:
- Reliable involved and passionate about working in a respectful and supportive environment.
- Strong interpersonal skills and ability to work effectively in a teamoriented environment.
- Organized detailoriented and serviceminded.
- Comfortable working with numbers and datadriven tasks.
- Openminded and adaptable in a multicultural setting.
Working Conditions:
- Work Schedule:
- 40 hours per week (8 hours per day).
- Flexible Hours: Between 07:00 and 10:00 AM (morning) or 04:00 and 07:30 PM (afternoon).
- Work Week: Monday to Sunday with 2 days off during the week.
- Location:
- Immeuble Le Tanit du Lac Windermere Rue du Lac Huron 1053 Tunis Tunisia.
- Contract: Fulltime permanent position.
Compensation Package:
- Competitive salary based on experience and qualifications.
- Bonus Potential: Performancebased bonuses.
- Benefits:
- Health insurance (after probation period).
- Meal allowance and transport allowance.
- Paid leave and holidays.
Why Join Us
- Be part of a dynamic and respectful team where your contributions are valued.
- Enjoy a flexible work schedule that promotes worklife balance.
- Work in a motivating and growthoriented environment that encourages career development.
- Attractive salary package and benefits to support your wellbeing.
- Opportunity to work in a multilingual and diverse environment where both French and English are key to your success.
How to Apply:
If you meet the qualifications and are eager to contribute to a growing organization we encourage you to apply. Please send your CV and a cover letter detailing your relevant experience and motivation for applying.
Employment Type
Full Time
