Senior On-Site Service Specialist
Senior On-Site Service Specialist
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Job Description
Summary
This position requires flexibility as the individual will be crosstrained in multiple areas. Responsibilities include reception duties such as answering calls directing clients to account managers greeting guests mail room and print production tasks like identifying incoming mail/packages preparing outgoing shipments scanning documents and printing letters. Additionally document intake will involve identifying digital documents and moving them to the correct folders. Strong computer skills effective communication and organizational abilities are essential for success.
Shift
- 8:00 AM to 5:00 PM
- Temporary position
Requirements
Qualifications
- High school diploma or GED required.
- 12 years of experience in a related field or equivalent experience.
- Previous experience in copy jobs is preferred.
- It may require a valid drivers license and minimum auto insurance as per the facility policy.
Knowledge Skills and Abilities
- Excellent customer service skills.
- Proficient in using PCs.
- Strong organizational skills and ability to prioritize tasks.
- Basic mathematical and filing skills.
- Ability to operate office machines and technical equipment.
Working Conditions and Physical Demands
This role operates in a typical office environment with adequate lighting ventilation and normal noise levels. Tasks are varied and require interpreting and applying complex instructions and data. The position requires some physical effort such as standing walking bending and lifting up to 5055 lbs. Occasionally pushing or pulling machines weighing up to 700 lbs. will be necessary for repairs. Movement between buildings may also be required.
Responsibilities
Position Profile
The Senior OnSite Service Specialist will perform operations in areas such as highvolume duplicating document imaging mail management and digital printing. Responsibilities also include shipping/receiving products and supplies distributing mail and faxes and maintaining copier equipment. Additional tasks may include receptionist duties quality checks housekeeping and basic maintenance. Due to the higher communication and presentation skills required for reception this role is considered a Senior position. Reporting is to the Site Manager Site Supervisor or Assistant Site Manager based on site personnel.
Job Duties and Responsibilities
- Operate highvolume copy machines and perform finishing tasks.
- Manage highvolume document imaging systems and software.
- Use MS Office and email systems for document handling.
- Maintain convenience copiers inspect them for quality and resolve paper jams.
- Keep records for management reports and supply inventories.
- Distribute office supplies mail and faxes as needed.
- Handle customer service calls and inquiries regarding job requests.
- Deliver completed jobs within and outside the site.
- Maintain service logs and daily meter readings.
- Assist with building support functions such as meeting room setups and occupant moves.
- Perform light maintenance and occasional cleaning tasks.
- Use various office equipment including shrinkwrap machines paper cutters bindery tools and more.
- Perform filing archiving and purging of old documents.
- Overtime and offhour emergency responses may be required.
Additional responsibilities may be assigned as needed.
Remote Work :
No
Employment Type
Full Time
