Job Controller Jobs in Auto Hangar India Pvt Ltd in Mumbai Suburban - India

Job Controller

Auto Hangar India Pvt Ltd

Posted on : 18-10-2024

Employer Active

1 Vacancy

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Jobs by Experience

4-5years

Job Location

Mumbai Suburban - India

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 18-10-2024

Job Description

Resource Administration

Maintain/update availability of resources i.e. bays & technicians in DMS.

Maintain/update skill matrix of technicians in DMS.

Providing service capacity input to PRM for planning service booking for next day.

Maintaining workshop tools and equipment by following maintenance/calibration schedule to avoid downtime.

3/10

Work Preparation

Recite service documents for understanding customer requirements/concerns and work instructions translated by

service advisor and get the confirmation on understanding to avoid communication gap.

Giving a time estimation to Service Advisor with due consideration of product updates customer requirements parts

availability and work load.

Allotting the vehicle considering the technician skills bay availability and plan the timeline well before the promised

delivery time given to customer by Service Advisors.

Diagnosis

Support diagnostic technician and/or independently conduct workshop test drives in order to check customer

complaints (e.g. noises and/or vibrations).

Document the diagnosis in order to provide a time record in warranty and goodwill cases.

Establish contact with diagnostic support center (DSC) and clarify diagnostic cases that are difficult and/or do not

show results in a qualified manner.

Repair & Maintenance

Plan organize implement and monitor the progress of work to accomplish it with desired quality standards and

within timeline.

Coordinate with the service advisor with respect to order expansions for work required which exceeds the original

customer order. Expand approved additional operations on the workshop orders.

Ensure the availability & usage of all workshop equipment and tools including the special tools prescribed by

MercedesBenz and monitor their proper usage.

Ensure that the overall work environment (work procedures

Association or legal requirements and that this compliance is maintained.

Monitor compliance with the legal requirements within the workshop sector with respect to environmental protection

occupational safety health protection and fire protection.

Provide the necessary safety instructions on a regular basis.

Order Completion

Specify the scope of the final inspection on the basis of the completed work and handover the vehicle to final

inspector.

Review the final inspector s result of functional check fluid check and visual check and authenticate for further

communication with service advisors.

In case of defects observed communicate the same with Service Advisors and initiate corrective measures for

defects found promptly.

Identify possible causes for defects found and define measures for avoiding defects in the future.

Check on the actual implementation of defined measures.

OBJECTIVES OF THE JOB : 1. The Service Advisor has to establish and maintain a personal contact with the customer over the life cycle of his vehicle and keep the customer loyal to the brand 2. He provides the customer with the information and solutions on product and service to meet his needs and desires 3. He translates professionally the customer s complaints on to a job order which can be efficiently executed by the workshop with high quality 4. He promotes actively the service products 5. Effective communication with Service Manager, Foreman / Workshop Controller, Diagnostic technicians (in difficult cases), Parts Manager, Customer Care Officers

Education

Any Graduate or Diploma or BE

Employment Type

Full Time

Company Industry

Key Skills

Apply Now

About Company

Auto Hangar India Pvt Ltd

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Job Controller

Auto Hangar India Pvt Ltd

Job Description

Employment Type

Company Industry

Key Skills

About Company

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