Reservations Agent
Reservations Agent
Posted on :
17-10-2024
Employer Active
1 Vacancy
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Job Description
What you will be doing:
- Following up the process all reservation queries changes and cancellations received by phone email internally and corporate reservations via appointed reservation channels and tools according to standard guidelines
- Answer questions about property facilities/services and room accommodations accurately upto date and individualized to each guest needs
- Verify and sell room availability with the valid price points upsell and promote all Hotel facilities & services at every available opportunity in order to maximize hotel revenue
- Handle group reservations accurately from the initial blocking segmentation status and rooming list update billing instructions and record any specific arrangements
- Perform daily weekly monthly tasks as per checklist including personalized prearrival process to build a positive stay experience and avoid discrepancies during the stay
- Daily reports for reservation operational and department head including noshow denial and cancellation reports supported by related correspondences
Qualifications :
- Minimum 12 years previous experience within similar role
- Good communications skills both written and verbal in Bahasa Indonesia and English
- Working experience in 5* hotel operation is highly regarded
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
Key Skills
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