Reservation Agent
Reservation Agent
Posted on :
04-01-2025
Employer Active
1 Vacancy
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Job Description
- Process all reservation requests changes and cancellations received by phone fax or mail.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee special rate and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Indicate special room reservation types (e.g. complimentary rooms employee discounts travel agent inspection rates and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Qualifications :
- Previous customer related experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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