Guest Service Agent
Guest Service Agent
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Job Description
Report directly to the Duty Manager the Guest Service Agent is directly responsible for the daytoday operations of the reception whilst on duty.
The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome at home on arriving and departing the Hotel.
Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
Responsible for Information desk activities (including guest queries information mail and messages).
Identify the person to whom he/she is speaking and the subject of the request and direct the guest accordingly.
Provide general information to customers and guests in a good and helpful manner.
Identify ways of increasing the Hotels overall profitability within the section.
Know how to explain the hotel and network pricing policy to guests.
Know how to present the sales pitch for the various network products and hotel services.
Systematically offer the hotels services to guests upon their arrival.
Strive to implement the Accor Vision and demonstrate active use of the Accor Values
Qualifications :
Diploma in Hospitality Management or equivalent
Prior experience in hotel front office operations is preferred
A strong focus on customer service
Excellent communication skills; fluency in English is required
Be able to work shifts weekends and public holidays
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
