Senior Product Specialist
Senior Product Specialist
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7-10years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Act as the SME for the ITSM solution providing expert guidance and support to internal teams and clients.
- Stay informed about industry trends best practices and emerging technologies in ITSM.
- Lead the configuration and customization of the ITSM solution to meet organizational and clientspecific requirements.
- Identify opportunities for product enhancements and work closely with development teams to implement these changes.
- Manage project timelines deliverables and resources related to ITSM implementations and upgrades.
- Employ project management methodologies to ensure successful execution of projects and initiatives.
- Collaborate with crossfunctional teams including IT operations and customer support to ensure alignment on product capabilities and requirements.
- Communicate effectively with stakeholders to gather requirements provide updates and address concerns.
- Develop and deliver training programs for internal teams and clients to enhance their understanding of the ITSM solution.
- Provide ongoing support and troubleshooting for users to ensure high levels of satisfaction.
- Create and maintain comprehensive documentation related to ITSM processes configurations and user guides.
- Prepare regular reports on product performance user feedback and enhancement initiatives.
- Ensure compliance with ITIL standards and best practices in all ITSMrelated activities.
- Conduct regular reviews and audits of ITSM configurations to maintain data integrity and quality.
Requirements
- National Diploma in IT or equivalent (mandatory).
- ITIL Intermediate Certification (mandatory).
- ITIL Managers/Expert Certification (advantageous).
- Project Management Certification (PMP PRINCE2 or equivalent preferred).
- 8 years of relevant experience in IT Service Management product support or related roles.
- Proven experience in configuring and managing ITSM tools and solutions.
Act as the SME for the ITSM solution, providing expert guidance and support to internal teams and clients. Stay informed about industry trends, best practices, and emerging technologies in ITSM. Lead the configuration and customization of the ITSM solution to meet organizational and client-specific requirements. Identify opportunities for product enhancements and work closely with development teams to implement these changes. Manage project timelines, deliverables, and resources related to ITSM implementations and upgrades.
Education
National Diploma in IT or equivalent (mandatory). ITIL Intermediate Certification (mandatory). ITIL Managers/Expert Certification (advantageous). Project Management Certification (PMP, PRINCE2, or equivalent preferred). 8+ years of relevant experience in IT Service Management, product support, or related roles. Proven experience in configuring and managing ITSM tools and solutions.
Employment Type
Full Time
