Romanian Speaking Customer Advisor
Romanian Speaking Customer Advisor
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Job Description
We are a leading player in the tobacco industry dedicated to delivering highquality products and exceptional service to our customers. With a commitment to innovation and sustainability we are constantly evolving and expanding our reach in the market. As part of our growth strategy we are looking for a motivated and customerfocused Romanianspeaking Customer Advisor to join our dynamic team in Sofia.
Position Overview:
As a RomanianSpeaking Customer Advisor you will play a crucial role in providing outstanding customer service to our Romanianspeaking clientele. Your primary responsibility will be to assist customers with their inquiries resolve issues and ensure a seamless experience with our products and services. This is an excellent opportunity for individuals who are passionate about customer service and want to grow their careers in a supportive and rewarding environment.
Key Responsibilities:
- Customer Support: Provide exceptional customer service to Romanianspeaking clients via phone email and chat. Address inquiries related to products orders and services ensuring a positive customer experience.
- Issue Resolution: Handle customer complaints and concerns effectively striving for firstcontact resolution. Collaborate with other departments to escalate and resolve complex issues promptly.
- Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and recommendations to customers.
- Data Management: Maintain accurate customer records and update information in our CRM system. Track customer interactions and feedback for continuous improvement.
- Team Collaboration: Work closely with other customer advisors and departments to share insights and best practices contributing to a culture of teamwork and support.
- Sales Support: Assist customers with product recommendations and upsell opportunities contributing to overall sales goals.
Qualifications:
- Language Skills: Fluency in Romanian and English is required. Additional language skills are a plus.
- Customer Service Experience: Previous experience in customer service or a related field is an advantage but not mandatory. A positive attitude and willingness to learn are essential.
- Communication Skills: Excellent verbal and written communication skills with the ability to build rapport with customers.
- ProblemSolving Abilities: Strong analytical skills and a proactive approach to resolving customer issues.
- Adaptability: Ability to thrive in a fastpaced environment and adapt to changing priorities.
What We Offer:
- Competitive Salary: We offer a competitive salary package that reflects your skills and experience.
- Permanent Contract: Enjoy the stability of a permanent contract in a growing industry.
- Relocation Package: If you are moving from abroad or a different city we provide a comprehensive relocation package including flight tickets to Sofia and accommodation assistance.
- Health and Life Insurance: Access to health and life insurance to ensure your wellbeing.
- Career Growth: We are committed to your professional development and offer opportunities for career advancement within the company.
- Training and Support: Comprehensive training programs to help you succeed in your role and develop your skills.
- Dynamic Work Environment: Join a collaborative and inclusive team that values diversity and encourages open communication.
Become part of our journey in the tobacco industry and help us shape a better future for our customers. We look forward to welcoming you to our team in Sofia!
Remote Work :
No
Employment Type
Full Time
