Airline Customer Service Advisor
Airline Customer Service Advisor
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Job Description
Company: Airlines
Location: Warsaw
Start Date: November 25 2024 or January 13 2025
Contract Type: Fulltime Employment Contract
Work Model: Initially officebased in Warsaw (B&M model) transitioning to hybrid (50% remote) after 36 months
Relocation: Yes relocation package provided
Salary: 9550 PLN gross
Benefits: Private medical care (Luxmed) group insurance program sports and leisure program social activities and celebrations multinational environment
Overview: Join the largest Nordic 5star airline as a Customer Service Advisor fluent in Danish. You will play a crucial role in assisting customers with flight reservations inquiries and special service requests.
Key Responsibilities:
- Handle inbound calls and chats in Danish providing excellent customer service.
- Advise customers on flights products prices fares rules and online services.
- Manage reservation changes personal data updates and special service requests (e.g. wheelchair assistance animals).
- Process ticket cancellations refunds and assist with ticket purchases and payment methods.
- Support customers experiencing travel difficulties.
Requirements:
- Fluent in Danish (C1 level spoken and written).
- Proficient in English (B2 level).
- Strong technical skills including MS Office web browsers and general computer proficiency.
- Positive attitude with a passion for customer and colleague communication.
- Previous experience in customer service digital service platforms and CRM tools is advantageous.
Training and Development:
- Fully paid 2month training program with a dedicated training buddy.
- Training conducted in English (Monday to Friday 8:0016:30) with upskilling opportunities after 3 months.
Work Schedule:
- Shift work: 5 days a week Monday Friday (07:00 19:00); occasional weekend shifts (Saturday Sunday 09:00 18:00) twice a month.
Career Development:
- Opportunities for career advancement and departmental rotation based on performance and business needs.
- Coaching mentoring and continuous development programs to enhance skills and career growth.
Relocation Package:
- Includes 2 weeks accommodation in a hotel and covers transfer costs from the original city to Warsaw.
Join our dynamic and international team at SAS where youll enjoy a supportive environment competitive benefits and opportunities to grow your career in the airline industry. Apply now to embark on a rewarding journey with us!
Remote Work :
No
Employment Type
Full Time
