Service Coordinator
Service Coordinator
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Job Description
Our client a Managed IT company in North York is in search of a Service Coordinator who can deliver exceptional customer service to their clients. There a lot of room for quick advancement within the company as hard work is recognized. They are one of leading IT Solution providers to law firms in the Greater Toronto Area.
Job Description:
Are you ambitious organized and a strong communicator Our client is one of the fastest growing IT Support companies in the GTA. Our Service Coordinator is responsible for all nontechnical and 1st level technical Support Desk tasks. Responsible for the coordination support management and execution of 1st Level proactive and reactive activities to ensure outstanding client support. These activities include
communicating with clients and vendors.
Essential Duties and Responsibilities:
Handle incoming calls/emails/tickets to support our clients
Communicate directly with clients to provide status updates or necessary followup
Communicate and work directly with vendors to ensure client issues are resolved
Monitor incoming incidents reported at the Service Desk and route appropriately to
respective teams
Basic 1st level troubleshooting and issue resolution
Clearly document issues and solutions
Assist the Service Desk to help meet all SLA requirements and exercise an ownership
mentality toward customer needs showing respect and consideration to all team
members and contributing improvements where possible to IT Service Desk operations
and processes
Collaborate with team and Service Desk Manager to assess process improvement
opportunities assess tools etc. to improve Support operations
Keep manager informed of issues that may impact the organization
Send out customer communication
Requirements:
Comfort with Windows desktop and Microsoft Office Suite
Ability to grasp new technology
Ability to follow standard operating procedures
Ability to multitask
Strong organizational skills
Experience working in a customer facing (inperson or remotely) role
Exceptional customer service and communication skills (including Clevel)
Ability to set and manage client expectations
The ability to work effectively in a fastpaced environment
Strong time management skills
Attention to detail and strong desire to learn
Compensation:
Our client offers excellent compensation and benefits including competitive salaries
commensurate with experience family benefits plan internal rewards profit sharing
and a generous vacation plan.
Employment Type
Full Time
