Service Manager
Service Manager
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Job Description
Field Service Manager
Location: Mississauga ON – Hybrid
Compensation: $110000 (base strong bonus up to 35%)
About Our Client:
Our client is a global leader and manufacturer of highticket high precision premium machinery for industries including Chemical EV battery Food Plastics compounding etc. They work with large companies across Canada US and Latin America. Committed to sustainability and innovation they are growing rapidly and seeking a proactive Field Service Manager to join their team.
Positive nonpolitical collaborative multicultural workplace where everyone is treaded with equity and respect.
Position Overview:
Based in North Mississauga this role oversees all aspects of the company’s aftersales service operations. The Field Service Manager will be responsible for maintaining high service standards improving operational efficiency and achieving financial targets while leading a tenured and experienced field service team across Canada and the United States.
What We’re Looking For:
We’re seeking an experienced and customerfocused leader with a strong understanding of mechanical and electrical components proven success managing field service teams and excellent communication skills. The ideal candidate will have a technical background the ability to manage field technicians across multiple regions and a proactive mindset to improve processes manage budgets and drive service excellence.
Compensation:
- Strong base salary of $110000 bonus potential up to 35% of base salary based on individual team and financial objectives.
- Comprehensive benefits package including dental and paramedical (effective after three months).
- 3 weeks of paid vacation.
- Hybrid work model: Primarily based in the North Mississauga office with flexibility as needed.
- Standard hours: Mon–Fri 7 AM–4 PM or 8 AM–5 PM.
- Convenient location in North Mississauga accessible by highways (free parking) and transit.
Key Responsibilities:
- Manage all aspects of the company’s aftersales operations (B2B) including scheduling field technicians and overseeing service inquiries.
- Hire coach and train field service technicians to maintain high levels of technical expertise and customer satisfaction.
- Handle and resolve customer escalations ensuring solutions align with the company interests and meet customer expectations.
- Oversee spare parts sales to ensure availability for equipment startups commissioning and demand service.
- Monitor the Service Monitoring System including planning scheduling and daily service updates.
- Ensure proper documentation of all service activities including inspection signoffs customer approvals and invoicing.
- Manage financial aspects of the service department including budgets expenses and technician costs.
- Coordinate the service hotline to provide support and backup coverage for vacations.
- Collaborate with engineering and sales teams to provide customer feedback on equipment performance.
- Develop and implement initiatives to improve service processes and operational efficiencies
Qualifications/Requirements:
- Postsecondary education (degree diploma or certification) in the mechanical or electrical engineering or technician fields is required.
- Experience working in Industrial Equipment Manufacturing Automation and Controls Material Processing or similar industries is required.
Proven experience in managing B2B aftersale service operations parts sales and team leadership is required. - Strong understanding of mechanical and electrical components.
- Excellent verbal and written communication skills.
- Valid driver’s license with flexibility for overnight travel in Canada and the USA (once per month).
- Must be available evenings and weekends to support onsite technicians as needed.
- Ability to read mechanical drawings (CAD) is required and the ability to read electrical drawings is considered an asset.
How to Apply:
If this Field Service Manager role sounds like the perfect fit please apply immediately and send your resume to with a short paragraph explaining why you'd be a great fit. We look forward to hearing from you!
Employment Type
Full Time
