Implementation Manager
Implementation Manager
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Job Description
SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5000 customers worldwide and help organizations increase efficiency by using automation analytics and AI.
As we keep growing our Professional Services team we are looking for an Implementation Specialist to take part in managing the implementation process of the companys product. This can be a great opportunity for you to gain experience in designing and implementing ITIL assessments and procedures work with global clients and join a team of professionals.
Responsibilities:
- Lead endtoend implementation projects for SysAid ITSM and ESM solutions.
- Manage project plans timelines and deliverables ensuring alignment with client goals.
- Track progress and mitigate risks to ensure successful project outcomes.
- Act as the primary point of contact for clients during the implementation process.
- Conduct client workshops to gather business requirements align expectations and showcase SysAids capabilities.
- Provide guidance and best practices to optimize clients ITSM and ESM processes.
- Design and configure solutions to meet client needs including workflows integrations and reporting.
- Collaborate with the other teams for customizations and integrations.
- Test and validate the configured solution with clients to ensure quality and functionality.
- Deliver training sessions to endusers and administrators empowering them to fully utilize SysAid s features.
- Provide support during the golive phase to ensure a smooth transition.
- Gather client feedback to enhance implementation methodologies and identify product improvement opportunities.
- Stay uptodate with industry trends and SysAid updates to advise clients effectively.
Requirements :
- Minimum 3 years of experience in ITSM or related software implementation and consulting.
- Strong project management skills with a proven track record of leading successful implementation projects.
- Familiarity with ITSM platforms (SysAid ServiceNow etc.) and best practices.
- Proficiency in process design workflow automation
- Excellent communication and presentation skills.
- Strong problemsolving abilities with a clientfirst mindset.
- Education:
- Bachelor s degree in IT Computer Science Business Management or related fields (preferred)
- ITIL Foundation certification (preferred).
Language Skills:
- Fluent in English.
- Fluent in Spanish is a plus.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
