Revenue Operations Manager
Revenue Operations Manager
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Job Description
SysAid a pioneering SaaS company in Enterprise Service Management is celebrated for innovation and industry leadership. Featured in Gartners ITSM Magic Quadrant and honored with AWSs Rising ISV Star Award we serve 4000 clients spanning 140 countries impacting over 9 million daily users. Our commitment Revolutionizing Enterprise Service Management with Generative AI.
We seek an analytically driven and strategic Revenue Operations Manager to join our team. This role will be a critical partner to our Clevel executives and revenuefocused leaders leveraging data to identify growth opportunities optimize processes and drive actionable insights that enhance the customer journey and revenue performance.
Key Responsibilities:
DataDriven Insights & Analytics
- Serve as a trusted advisor to Clevel executives delivering regular actionable insights based on indepth analysis of key revenue customer and operational data.
- Develop and maintain revenue forecasting models and predictive analytics to proactively identify opportunities risks and trends.
- Analyze customer behavior pipeline performance and market data to recommend growth and operational improvement strategies.
- Create and maintain dashboards and reports that provide visibility into KPIs covering the revenue funnel as well as customerfocused metrics such as churn retention and upsell opportunities.
Collaboration with Executive Leadership
- Partner closely with Clevel executives and business unit managers overseeing sales customer success and marketing to align on goals strategies and operational priorities.
- Proactively present datadriven recommendations to improve efficiency uncover revenue opportunities and optimize the customer lifecycle.
- Collaborate with leadership to evaluate and implement initiatives for revenue growth such as new pricing models sales motions product strategies or customer segmentation. Create alignment between initiatives and financial goals.
Process Optimization
- Continuously evaluate and improve sales & customer success processes to enhance efficiency and alignment.
- Ensure smooth operations and data consistency across all revenuegenerating systems and tools enabling better decisionmaking.
- Standardize processes for funnel management pipeline & forecast tracking and performance measurement to support scaling initiatives.
Revenue Performance Management
- Monitor and analyze performance against revenue goals identifying gaps and areas for improvement.
- Partner with revenue leaders to design implement and track performance incentives and operational KPIs.
- Develop a deep understanding of the customer journey and identify critical touchpoints for improving conversion retention and satisfaction.
Requirements :
- 5 years in Revenue Operations Business Analytics or a related role preferably in SaaS technology or a similar industry.
- Bachelor s degree in Business Data Science Statistics Economics or a related field.
- Advanced proficiency in CRM platforms (e.g. Salesforce HubSpot) and data analytics tools (e.g. Tableau Looker Power BI Excel).
- Knowledge of SQL Python or other data analysis languages is a plus.
- Exceptional ability to synthesize large datasets into actionable business insights.
- Proven experience collaborating with senior executives and influencing crossfunctional teams.
- Strong communication storytelling and presentation skills to share datadriven insights effectively.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
