Customer Service Sales Specialist

• Ensure customer satisfaction across all three customer tiers.
  
• Manage new account setups (credit references reseller certifications etc.).
  
• Oversee the online chat portal for the North American website.
  
• Provide sales and freight quotes to direct resellers and end users.
  
• Recommend potential products or solutions to customers.
  
• Communicate with customers via telephone and email.
  
• Maintain basic product knowledge.
  
• Assist with warranty and support issues related to key accounts.
  
• Document support issues in the CRM and communicate with the VP and AU team.
  
• Identify issues that require advanced support from the Technical Support or Sales teams.
  
• Coordinate outbound logistics with the U.S. warehouse (purchase orders demo units RMAs warranties).
  
• Provide basic sales operations support including EDI accuracy SPA agreements inventory checks SKU clarification and handling general inquiries.
  
• Process purchase orders and manage order invoicing.
  
• Collaborate with the 3PL provider on order processing inventory management and returns.
  
• Perform additional duties as assigned by the Chief Revenue Officer (CRO).
  

Requirements

• Proficiency in Microsoft Office Suite.
  
• 13 years of experience in Customer Service or Inside Sales ideally with hardware or manufactured goods.
  
• Familiarity with CRM tools (e.g. HubSpot Salesforce).
  
• Strong active listening skills.
  
• Ability to contribute individually while supporting team goals.
  
• Excellent multitasking prioritization and time management skills.
  
• Strong verbal and written communication skills.
  
• Excellent organizational skills.
  
• Comfortable with high call volumes (both inbound and outbound).
  
• Strategic thinker with a problemsolving mindset.