Social Engagement Specialist
Social Engagement Specialist
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1-6years
$ $ 19 - 26
1 Vacancy
Job Description
This is a remote position.
Responsibilities:
- Engage with customers across social media platforms (e.g. Twitter Facebook) to address inquiries and resolve issues.
- Act as a subject matter expert for all products including sports betting casino fantasy sports and racing.
- Provide customer support for fraud payments and technical issues using creative problemsolving skills.
- Represent the brand on social media following style guidelines to ensure brand consistency.
- Report customer feedback and insights to improve products marketing and operations.
- Work flexible hours including nights and weekends.
Requirements
Requirements:
- At least 1 year of professional experience in customer service or sales.
- Minimum of 6 months experience supporting online sports gaming or casino products.
- Strong written communication and social media engagement skills.
- Ability to multitask and work in a fastpaced environment.
- Familiarity with social media platforms and their functionality.
- Experience with CRM software (Salesforce Zendesk) and payment processors (e.g. PayPal) preferred.
- Must meet state regulatory licensing requirements.
Benefits
Benefits:
- Competitive salary with opportunities for bonuses and stock program participation.
- Comprehensive benefits package including medical dental and vision insurance.
- 401(k) matching program.
- Paid time off sick leave and 14 company holidays.
- Career development resources and opportunities for growth.
- A collaborative and diverse teamoriented work environment
Customer Service, Social Media, Communication, Problem-Solving, Multi-tasking
Education
High school diploma or equivalent; relevant experience preferred
Employment Type
Full Time
