Level 2 Technical Support Specialist
Level 2 Technical Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
Job Title: Level 2 Technical Support Specialist (Remote)
Schedule: 8am to 5pm AEST MF
About the company: We are a leading provider of customised POS digital technology and support solutions for the retail and hospitality sectors. Our mission is to enhance customer experiences and business operations through meaningful digital interactions. Join our team to be part of innovative projects that help clients achieve their business goals in a fastpaced and collaborative environment.
Job Description: We are seeking a remote Level 2 Technical Support Specialist with a strong understanding of web technologies APIs and tech stacks. The ideal candidate will work closely with clients to provide technical support manage relationships and assist in the execution of digital projects. This role focuses on virtual client interaction understanding technical requirements collaborating with developers online and providing regular updates to clients through digital channels.
Key Responsibilities:
- Provide Level 2 technical support for webbased systems and applications remotely
- Attend virtual client meetings via Zoom or other video conferencing platforms to understand their technical needs and communicate solutions
- Collaborate remotely with frontend and backend developers to ensure timely project completion
- Conduct online technical meetings covering topics such as integrations data flow and web technologies
- Assist in managing project milestones and keeping clients informed of progress through digital communication channels
- Support the team in understanding and implementing SEO/SEM strategies
- Act as a virtual technical liaison between clients and internal development teams
Requirements
- Minimum 2 years of experience in a Level 2 technical support role or similar position
- Strong understanding of web technologies APIs servers and tech stacks
- Familiarity with ecommerce platforms (e.g. Shopify Magento) and shipping aggregators
- Knowledge of omnichannel integration concepts
- Experience in troubleshooting and resolving complex technical issues remotely
- Excellent verbal and written communication skills with a focus on clear digital communication
- Ability to explain technical concepts to nontechnical stakeholders via video calls and written formats
- Strong problemsolving and analytical skills
- Experience with project management and collaboration tools for remote work
- Selfmotivated with the ability to work independently in a remote environment
- Reliable highspeed internet connection and a quiet professional home office setup
Note: While project management and digital marketing skills are not required the successful candidate will have the opportunity to receive online training in these areas.
Minimum 2 years of experience in a Level 2 technical support role or similar position Strong understanding of web technologies, APIs, servers, and tech stacks Familiarity with e-commerce platforms (e.g., Shopify, Magento) and shipping aggregators Knowledge of omni-channel integration concepts Experience in troubleshooting and resolving complex technical issues remotely Excellent verbal and written communication skills, with a focus on clear digital communication Ability to explain technical concepts to non-technical stakeholders via video calls and written formats Strong problem-solving and analytical skills Experience with project management and collaboration tools for remote work Self-motivated with the ability to work independently in a remote environment Reliable high-speed internet connection and a quiet, professional home office setup Note: While project management and digital marketing skills are not required, the successful candidate will have the opportunity to receive online training in these areas.
Employment Type
Full Time
