Customer Support
Customer Support
Posted on :
09-10-2024
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Job Description
- As a Customer Support Specialist you will handle customer inquiries related to product features technical issues and other questions. Deliver high levels of customer service and resolve requests regarding ecommerce software hardware and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.
Key Responsibilities:
Respond to customer requests via phone email chat social media and messaging channels.
Assist viewers through phone chat and emails regarding different queries.
- Provide account and application support to viewers namely with regards to software functionality. Provide technical support and troubleshoot of system configurations and network settings.
- Provide accurate and realtime responses to the viewers inquiries. Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken.
Language :
French Native or Strong C2 and English
Remote Work :
No
Employment Type
Full Time
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