Junior Customer Support In German Market
Junior Customer Support In German Market
Posted on :
02-11-2024
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Job Description
Position Overview
We are looking for a Customer Support Specialist who is fluent in German to join our team in Lisbon. In this role you will provide excellent customer support by assisting clients with their inquiries and resolving any issues. The position is onsite with shifts scheduled from Monday to Sunday between 7 AM and 11 PM. We welcome candidates with or without experience in a contact center environment.
Key Responsibilities
- Respond to customer inquiries via phone email and chat ensuring highquality service and efficient problem resolution.
- Assist customers with questions related to products and services.
- Maintain a positive and professional attitude in all interactions with customers.
- Accurately document customer interactions in our CRM system.
- Collaborate with team members to enhance customer service quality and satisfaction.
- Identify and escalate issues as needed.
Qualifications
- Fluency in German with strong communication skills.
- Proficiency in English is an advantage.
- Previous experience in customer support or a contact center is a plus but not required.
- Strong problemsolving abilities and a passion for helping customers.
- Ability to work independently and as part of a team.
- Excellent attention to detail and organizational skills.
Benefits
- Competitive salary with performancerelated bonuses.
- Comprehensive training and onboarding program.
- Bureaucratic support for candidates relocating from outside Continental Portugal to obtain the NIF and NISS.
- Assistance in finding housing that meets the candidates needs.
- Relocation bonus of 2500 (gross) paid with the first payroll cycle.
- 1000 gross offered to support candidates moving from within Portugal (100 km away from Lisbon or more).
Start Dates
- Upcoming starting dates: November 25 and December 9.
Work Schedule
- Fulltime position with shifts from Monday to Sunday between 7 AM and 11 PM.
Start Date: Immediate availability preferred.
Remote Work :
No
Employment Type
Full Time
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