Portuguese Customer Support Agent
Portuguese Customer Support Agent
Posted on :
02-11-2024
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Job Description
Your Role as a Customer Support Agent:
- Answer to inbound calls and customer inquiries;
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
- To maintain accurate data input of consumer enquiries questions and feedback on the customer services database.
- To troubleshoot through the use of open questions support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
Requirements
- Citizen UE or Work Permit Portugal;
- Fluency in Portuguese (C1/C2 Level or Native);
- Good knowledge of English (B2 level);
- Typing Speed: 25 words per minute.
- Availability to work in rotating shifts
- Good computer skills;
- Any kind of previous experience or contact with clients
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
Benefits
- Competitive salary;
- Meal vouchers;
- Fixedterm renewable employment contract;
- Private health insurance after 6 months of contract signature (additionally to the standard insurance).
- Sports activities and much more!!
Remote Work :
No
Employment Type
Full Time
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