Bilingual Travel Advisor

Location: Athens Greece

Overview:
As a Bilingual Customer Advisor you will play a pivotal role in providing exceptional customer service to our clients. You will handle inquiries and issues via phone and email ensuring prompt resolution and maintaining accurate records. Your ability to troubleshoot effectively and offer solutions will contribute to a positive customer experience.

Responsibilities:

• Respond promptly and professionally to customer inquiries and concerns via phone and email.
• Accurately record all interactions and maintain detailed records in the customer service database.
• Handle and escalate customer complaints following company policies.
• Ensure all support calls and emails are managed within agreed SLAs.
• Utilize open questions support documents and system training to troubleshoot issues effectively.
• Provide recommendations and solutions for common problems or frequently asked questions.

Requirements:

• High School Diploma or higher education.
• Native or fluent in Dutch.
• Good command of English C1 level or equivalent.
• Strong problemsolving and troubleshooting skills.

Benefits:

• Relocation package including accommodation in a nearby hotel for 3 weeks.
• 300 accommodation support for candidates relocating from abroad (with the first payment).
• Permanent contract if working from the office or possibility of remote work from anywhere in Greece on 6monthly contracts.
• Private health and life insurance.
• Competitive gross monthly salary (1500 EUR per 14 months).
• Performance bonus.
• 25 days of annual leave.
• Regular working hours: 40 hours per week Monday to Friday.
• Flexible working model with remote options available in Greece if applied before October 12th.
• Starting date: October 25th.

Schedule:

• 40 hours per week 8 hours per day with a 1hour lunch break.
• Weekdays: 10:00 AM to 6:30 PM.
• Weekends: 11:00 AM to 7:30 PM.

Application Instructions:
Please submit your CV and cover letter in English. Qualified candidates will be contacted for further steps in the recruitment process.

Remote Work :

No