Technical Support Analyst 4
Technical Support Analyst 4
Posted on :
06-10-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
06-10-2024
Job Description
Seeking a local candidate for an onsite technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.
100% ON SITE Required from Day 1. Parking is NOT provided for contractors
ABOUT THE ROLE
Duties and Responsibilities:
Onboarding and offboarding both new and separating employees
Supports and maintains user account information changes including system access rights security and system groups
Manages and monitors customer IT issues using helpdesk tools Keystone Edge (KSE) Shared Email Inbox and SharePoint.
Provides support over the phone in person and using remote control tools
Acts as a liaison to ensure the delivery of highperformance IT support services
Works directly with customers to assist in managing and fixing software and application issues on desktops laptops tablets printers and copiers
Provides recommendations to management for the improvement of systems and processes
Provides troubleshooting and root cause analysis of software hardware network and system issues and escalates as needed to the appropriate resource
Installs maintains relocates and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
Performs software installations manually and via automated deployment tools and command line scripting
Creates documentation of work processes and procedures and creates job aids for internal staff
Required Skills:
Strong customer service skills with a Customer First attitude
Extensive skills and experience in desktop products including but not limited to Windows 11 SharePoint OneDrive Teams and Microsoft Office 365
Ability to utilize troubleshooting tools and skills in managing and administering desktops laptops tablets and phones
Excellent research and investigative skills
Knowledge and experience in Active Directory Group Policy (GPO) remote support tools basic networking
Experience in working with help request tracking and reporting tools
Knowledge of IT concepts and trends and new technologies
Ability to troubleshoot hardware and software issues and communicate solutions to customers both verbally and inwriting
Ability to communicate effectively verbally and in writing with individuals and groups
Basic understanding and knowledge of software packaging and deployment
Skill
Required / Desired
Amount
of Experience
Windows Desktop OS
Required
3
Years
Active Directory
Required
3
Years
Software Packaging and Deployment
Required
2
Years
Microsoft365
Required
2
Years
Troubleshoot Hardware/Software
Required
3
Years
A/V Support
Highly desired
2
Years
Mobile Device Support
Highly desired
2
Years
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
