Technical Support Analyst 4

Role: Technical Support Specialist

Location: 200 Piedmont Avenue SE West Tower 6th Floor Atlanta Georgia 30334

Duration: 12 months contract

Will oversee IT systems and assets assist with upgrades and fixes and provide training and support as needed. Extensive knowledge of computer hardware and software network maintenance and industry trends to keep us on the cutting edge.

Objectives of this role:

• Maintain essential IT operations including operating systems security tools applications servers email systems laptops desktops software and hardware
• Handle businesscritical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies hardware and software
• Serve as the subjectmatter expert supporting Windows and widely used software and applications such as Microsoft and Adobe.

Responsibilities:

• Install configure and support workstation software hardware printers and phones
• Analyze staff needs identify vulnerabilities and boost efficiency and accuracy
• Execute systems and network design documentation implementation testing and administration and ensure components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware and provide technical support when needed

Required skills and qualifications:

Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.

Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.

Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.

History of working in an Active Directory domain environment

Proficient at software installs and troubleshooting

Some networking knowledge along with the ability to troubleshoot network issues from the command line.

Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.

Required

3

Years

Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.

Required

3

Years

Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.

Required

3

Years

Active Directory

Required

3

Thanks and Regards

Vinay Kumar

Technical Recruiter

1601 N Harrison Ave STE # 2B Pierre SD 57501

Phone:Ext. 114 Direct:

F: (605)W: