Technical Support Specialist
Technical Support Specialist
Posted on :
06-10-2024
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Job Description
Job: Technical Support Specialist
Location : Atlanta Georgia 30334
Will oversee IT systems and assets assist with upgrades and fixes and provide training and support as needed. Extensive knowledge of computer hardware and software network maintenance and industry trends to keep us on the cutting edge.
- MUST BE LOCAL TO ATLANTA
- ONSITE REQUIRED
- Objectives of this role
- Maintain essential IT operations including operating systems security tools applications servers email systems laptops desktops software and hardware
- Handle businesscritical IT tasks and system improvements
- Enable faster and smarter business processes and employee productivity
- Research and evaluate emerging technologies hardware and software
- Serve as the subjectmatter expert supporting Windows and widely used software and applications such as Microsoft and Adobe.
Responsibilities
- Install configure and support workstation software hardware printers and phones
- Analyze staff needs identify vulnerabilities and boost efficiency and accuracy
- Execute systems and network design documentation implementation testing and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Train employees in using software and hardware and provide technical support when needed
Required skills and qualifications
- Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.
- Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.
- Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.
- History of working in an Active Directory domain environment
- Proficient at software installs and troubleshooting
- Some networking knowledge along with the ability to troubleshoot network issues from the command line.
- Knowledge of troubleshooting MS Office 365 VPN Adobe McAfee LogMeIn encryption etc.
- Required
- 3 Years
- Ability to troubleshoot computer peripheral devices: printers scanners MDF monitors keyboard mice etc.
- Required
- 3 Years
- Experienced in troubleshoot issues on end user computing devices including desktops laptops and Surface Pros.
- Required
- 3 Years
- Active Directory
- Required
- 3 Years
What we are:
My3Tech is an IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge technology expertise and customer commitment. A trusted longterm service provider for various state governments across both the software product development and IT Staff Augmentation. Certified Minority Business Enterprise (MBE) with over 13 years of experience. We are CMMI Level 3 Certified for both IT Development and IT Services ISO 27001:2022 certified for Information Security Management and ISO 9001:2015 certified for Quality Management Systems.
Employment Type
Full Time
Key Skills
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