Technical Support 2
Technical Support 2
Posted on :
06-10-2024
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Job Description
Job: Technical Support 2 ONSITE Salem VA
Location :731 Harrison Ave. Salem VA 24153
*candidates local to the Roanoke/Salem VA area required
*candidate will be required to work ONSITE daily MF 85pm NO exceptions working with end users within the assigned district
*the contract to be extended annually beyond June 30 2025 likely for 612 months
*MUST possess a valid drivers license and have a clear driving history will drive state vehicle
- Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for agencyspecific end user support throughout Salem District VDOT. Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
- Extensive skill with use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Office 365 and MS Teams
- Required
- 5 Years
- Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
- Required
- 5 Years
- Ability to communicate effectively verbally and in writing with individuals and groups
- Required
- 5 Years
- Experience working with help desk request tracking and reporting tools
- Required
- 5 Years
- Strong Customer Service skills that include a customer first attitude
- Required
- 5 Years
- Provide computer training for field staff
- Desired
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
- Desired
- Experience with creating training documentation.
What we are:
My3Tech is an IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge technology expertise and customer commitment. A trusted longterm service provider for various state governments across both the software product development and IT Staff Augmentation. Certified Minority Business Enterprise (MBE) with over 13 years of experience. We are CMMI Level 3 Certified for both IT Development and IT Services ISO 27001:2022 certified for Information Security Management and ISO 9001:2015 certified for Quality Management Systems.
Employment Type
Full Time
Key Skills
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