Customer Support yst - Bulgaria

Job Title: Customer Support yst (Danish & English)

Location: Sofia Bulgaria

Department: Customer Support

Job Type: Fulltime / Parttime (4h / 6h / 8h contract options)

Work Schedule: 09:00 21:00 (Monday Sunday rotating shifts)

Job Overview:

We are seeking a **Customer Support yst** with fluency in **Danish** and **English** to join our team for a leading Fintech account. As part of the **Customer Care Team** you will be responsible for handling all types of customer inquiries specifically related to money transfer transactions. This role is ideal for candidates pionate about delivering exceptional customer service in a dynamic fastpaced environment.

The position offers **multiple contract options** (4h 6h or 8h) and provides excellent opportunities for professional growth within the everevolving fintech industry.

Key Responsibilities:

Customer Care:

Provide topquality customer support for money transfer transactions addressing all questions and resolving potential issues efficiently.

Issue Resolution:

Handle and resolve customer queries regarding money transfers transactions and potential system issues via multiple communication channels (phone email and live chat).

Doentation:

Accurately log and update customer interactions and issues in the system to ensure records are complete and easy to follow up on.

Process Adherence:

Ensure all customer queries and cases follow company procedures and compliance regulations.

Collaboration:

Work closely with the internal team to escalate and resolve more complex customer issues.

Training:

Training Duration:

**11 weeks** fully onsite in our Sofia office.

Training Content:

Comprehensive training program covering all aspects of money transfer processes tools and customer service best practices.

Qualifications:

Languages:

Fluency in Danish (C1 level or above)

Proficiency in English (B2 level or above)

Experience:

Previous experience in **customer service** or **call center** roles is preferred but not mandatory.

Ss:

Strong communication and interpersonal ss.

Ability to handle sensitive information and provide professional customer support.

Good problemsolving ss and attention to detail.

Education:

High School Diploma or equivalent required.

Further education in Business or Finance is a plus but not required.

Perks and Benefits:

**Competitive Salary Package**: Reflecting your language ss and experience.

**Meal Tickets**

**Private Medical Subscription**

**Reimbursement for Public Transportation Subscription**

**PerformanceBased Incentives**: Potential for bonuses based on performance metrics.

**Career Growth Opportunities**: Opportunities to grow and develop within a leading global fintech company.

**Supportive Work Environment**: Positive and collaborative culture encouraging both personal and professional growth.

**Onsite Training**: Full paid training for the first 11 weeks.

Relocation Support (if needed):

**Rental Allowance:**

**300 BGN** rental allowance for the duration of the contract (rent in Bulgaria typically ranges from **250 to 400** depending on location).

**Flight Reimbursement:**

**150 BGN** flight reimbursement (provided upon arrival or with the first salary).

**Real Estate istance:**

**Full istance** with finding accommodation in Sofia and navigating the real estate market.

Working Environment:

Dynamic & Diverse Environment: You will work alongside a young motivated and diverse team in the fintech industry.

Modern Office Facilities: Fully equipped kitchen lunch area and modern workspace.

Central Location: Our office is conveniently located near public transportation local shops restaurants and other amenities.

If youre pionate about delivering exceptional customer service and excited about joining a fastgrowing fintech company apply now to become a key part of our global team!

Remote Work :

No