IT Support Specialist 2

This is a remote position.

About the Client:

STAFF X Talent Solutions proudly collaborates with a leading Australian provider in mobile Allied Health. Since 2018 this organisation has been at the forefront of transforming care for Aged Care residents and NDIS participants. With a strong foundation built on excellence and a dedication to redefining Allied Health services they set a new benchmark for delivering personcentred care that exceeds quality expectations. Operating across Australia their services embody a commitment to accessibility and exceptional care offering customised health solutions directly to those in need.

The Role:

As an IT Support youll oversee CRM and IT systems to ensure their functionality and integration optimise marketing funnels provide technical support deliver training and collaborate on strategic IT planning to align with business goals and drive departmental growth.

Key Responsibilities:

CRM System and Database Management:

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Oversee CRM operational functionality and data integrity.

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Customize the CRM system to improve workflow and reporting.

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Ensure seamless integration with other tools and platforms.

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Implement technical aspects of marketing campaigns within the CRM.

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Optimize marketing funnels for better customer acquisition and retention.

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Manage data between multiple systems using integrations for enhanced efficiency.

IT Systems Management and Strategic Involvement:

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Take ownership of IT systems ensuring smooth operation and efficiency.

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Collaborate with executive management on strategic IT planning.

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Work with the management team to execute strategies and provide key metrics.

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Participate in strategic planning sessions to align IT initiatives with company goals.

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Provide tier 1 and 2 technical support and deliver training through the LMS.

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Shape the future direction of IT and support departmental growth.

Requirements

• Minimum 23 years of fulltime experience in IT support or a related field.
  

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Bachelor s degree in information technology or a similar.

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Demonstrated expertise in managing CRM systems and executing technical tasks related to marketing strategies.

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Strong technical background in IT systems management.

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Excellent communication and problemsolving abilities.

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Capability to work independently and collaboratively in a remote setting.

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Experience with Go High Level CRM.

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Proficiency with tools such as Microsoft 365 CanYou various clinical record systems Smart Leads Webflow Zapier or Make Twilio Aircall and/or Clay.

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Innovative mindset focused on enhancing systems and processes.

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Interest in new and emerging SaaS products or the AGI field.

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Ss in integration forms and APIs.

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Commitment to excellence and a pion for making a significant impact.

Benefits

Benefits

Why Join Our Client

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Work with a company committed to excellence teamwork innovation flexibility and personcentred care.

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Thrive in a supportive and enjoyable team atmosphere.

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Benefit from opportunities for continuous professional development and career advancement.

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Enjoy the flexibility of a fully remote role.

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Receive a competitive abovemarket salary.

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Collaborate with likeminded professionals who share your pion.

How to Apply:

If you are a proactive and resultsoriented IT Support Specialist we invite you to take the next step in your career journey. Click "Apply" or contact us at with your resume to embark on this exciting opportunity.