Junior Technical Support yst

THIS JOB CAN BE FOUND ON OUR EXCLUSIVE JOB BOARD IT IS NOT A DIRECT ROLE AT AUGMENT JOBS

Job Overview: The Junior Technical Support yst will provide essential technical support to our clients and internal teams. This role involves troubleing technical issues guiding users through problemsolving steps and isting in maintaining a high level of customer satisfaction. The ideal candidate will have strong communication ss a keen eye for detail and a pion for technology.

Key Responsibilities:

• Provide firstlevel technical support to endusers via phone email and chat.
• Diagnose and trouble hardware software and network issues.
• ist in the installation configuration and maintenance of software applications.
• Doent and track support issues in a ticketing system.
• Escalate complex issues to senior technical staff when necessary.
• Create and update knowledge base articles for common issues and solutions.
• ist with system updates and maintenance tasks.
• Participate in team meetings and training sessions to enhance technical ss and knowledge.

Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field or equivalent work experience.
• Basic understanding of computer hardware software and networking concepts.
• Familiarity with operating systems such as Windows macOS and Linux.
• Excellent problemsolving ss and attention to detail.
• Strong verbal and written communication ss.
• Ability to work well both independently and as part of a team.
• Customeroriented with a positive attitude.

Preferred Ss:

• Previous experience in a technical support role.
• Knowledge of ITIL or similar frameworks.
• Experience with ticketing systems like Zendesk or ServiceNow.

Benefits:

• Health dental and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Flexible work hours and remote work options.