Technical Customer Support In Italian
Technical Customer Support In Italian
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Job Description
Job Title: Technical Customer Support voice/email/chat
Project Industry: Search Engine
Location: Oriente Lisbon
Language Requirement: Italian Native
Salary package:
- Monthly base salary: 1000 EUR gross
- 2 extra month salaries per year
- Annual base salary: 14000 EUR
- Meal Allowance (net): 7.23 EUR per day 190872 EUR per annum
- Transport Allowance: 20 EUR per month 240 EUR per annum
- Annual income:EUR including base salary meal and transport allowance
- Performance Bonus: 120 EUR per month 1440 EUR per annum
- Health Insurance: Provided since day 1 (free after 6 months)
Schedule:
Monday to Friday 08:00AM to 08:00 PM (Rotational)
Saturday and Sunday 08:00 AM to 05:00 PM
Hours: 40 hours/week 8 hours per day with 1hour launch brreak 5 days per week
As a Customer Support Specialist for a prominent client where youll manage customer inquiries about product features technical issues and more. Provide exceptional customer service resolving queries related to ecommerce software hardware and wireless connectivity. Accurately document interactions and maintain data integrity in our systems. Adapt quickly to changes and contribute innovative ideas for improvement.
Key Responsibilities:
- Handle customer inquiries via phone email chat social media and messaging platforms.
- Offer presales advice address general inquiries and provide technical support.
- Maintain a consistent brand voice in all interactions ensuring professionalism and clarity.
- Escalate complex issues to higher support levels as necessary.
- Collaborate with technical teams to resolve support tickets efficiently.
- Manage your own ticket queue and follow team directives.
- Maintain flexibility with working hours including evenings weekends and holidays.
- Provide constructive feedback on support materials.
- Fulfill other duties as assigned.
Qualifications:
- Fluence in Italian
- Previous experience in Contact Centre or Customer Service (preferable)
- Excellent communication and problemsolving skills
Joining deadline: 9/10/2024
Hiring process:
- Application review
- Language assessment
- 1 or 2 interviews with the client
Documents accepted:
EU Id
Residence card
Manifestao de Interesse
Art 57 Visa or Art 54 Visa
Relocation Package:
Reimbursement of airfare up to 400 EUR (Economy class) on the 6th month of the contract
Accommodation: Shared apartment room with a rent of 280 EUR per month (deducted from salary)
Remote Work :
No
Employment Type
Full Time
