Client Servicing Executive
Client Servicing Executive
Posted on :
10-09-2024
Employer Active
1 Vacancy
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Job Description
Overview:
The Client Servicing Executive plays a crucial role in maintaining and nurturing client relationships ensuring client satisfaction and driving business growth. They are responsible for understanding client needs providing effective solutions and serving as the primary point of contact for clients.
Key Responsibilities:
- Building and maintaining strong longlasting customer relationships
- Understanding client needs and requirements
- Acting as the liaison between clients and internal teams
- Developing strategic plans to expand client base
- Resolving client issues and complaints in a timely manner
- Identifying new business opportunities with existing clients
- Preparing reports on account status and customer feedback
- Collaborating with sales and marketing teams to maximize client satisfaction
- Conducting business reviews to ensure clients are satisfied with products and services
- Ensuring timely delivery of products and services to clients
- Handling contract negotiation and renewal processes
- Monitoring competition and maintaining awareness of market trends
- Providing exceptional customer service
- Meeting and exceeding assigned sales quotas
- Managing and resolving customer escalations
Required Qualifications:
- Bachelor s degree in Business Administration Marketing or a related field
- Proven experience in client relationship management or a similar role
- Excellent communication and interpersonal skills
- Strong negotiation and problemsolving abilities
- Demonstrated success in meeting sales targets
- Ability to work under pressure and meet deadlines
- Proficiency in CRM software and MS Office
- Understanding of sales performance metrics
- Highly organized with strong time management skills
- Ability to build and maintain client relationships
- Strong business acumen and commercial awareness
- Ability to multitask and prioritize workload effectively
- Proactive and resultsdriven mindset
- Knowledge of market research techniques and databases
- Flexibility to travel for client meetings as needed
negotiation,problem-solving,client management,market research,time management,customer,market research techniques,commercial awareness,management,sales targets,interpersonal skills,business acumen,client relationship management,crm software,marketing,sales performance metrics,communication,sales,ms office,customer service
Employment Type
Full Time
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