Manager Business Transformation
Manager Business Transformation
Posted on :
07-09-2024
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Job Description
RESPONSIBILITIES:
- Facilitate process improvement and assist business owners in improving existing process performance through analysis experience and employee input in a project environment
- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
- Assist organization in the creation monitoring measurement and analysis of standardized processes S
- Support the development and implementation of a formal management review of Key Performance/Operating results and train and coach all functional areas on measurement principles
- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
- Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
- Provide support to develop support assets e.g. tracking tool for operational excellence success stories tracking of root cause/lessons learned from actual delivery experiences etc.
- Communicate to key management stakeholders on salient quality issues and business opportunities
OTHERS:
- Project Shift Schedule: Night Shift
- Project Rest Day: Weekends Off
- Project/Team Location: Cebu City eBloc Tower 3
SKILL AND QUALIFICATIONS:
- Must Have: At least 812 years overall experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement
- With relevant experience in AI or RPA or Transformation Open to ASEAN and local market
- Open to nonlocal resources
- Open to all industries (preferred to have Utilities Network Customer service Helpdesk Sales Operation industry background good to have not mandatory)
- Open to IC candidates With provision for P43/P44 hires Good to have:
- With experience or knowledgeable in Utilities Network Customer service Helpdesk Sales Operation industry background.
- Green Belt Certified or Black Belt Trained
- With 5 years of experience in managerial role
- Handled a minimum of 200 operations FTEs (number of FTEs is flexible)
Remote Work :
No
Employment Type
Full Time
Key Skills
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