Service Delivery Ops Lead Senior Manager
Service Delivery Ops Lead Senior Manager
Posted on :
07-09-2024
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Job Description
RESPONSIBILITIES:
- Support sales opportunities and delivery of the solution by leveraging Accentures full capabilities.
- Build client relationships in collaboration with the Client Account Leadership team.
- Lead the service delivery strategy across one or more client portfolios. Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
- Manage people engagement recruiting and staffing to optimize delivery targets.
- Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to biweekly basis.
- Expected consequences for mistakes in their work would include missing team deadlines damaging their teams reputation within Accenture and damaging Accentures reputation and may be escalated to a managing director.
- Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area
OTHERS:
- Project Shift Schedule: Mid Shift
- Project Rest Day: Weekends Off
- Project/Team Location: Taguig Uptown Bonifacio Tower 3
SKILL AND QUALIFICATIONS:
- At least 12 years of work experience in Service Delivery with strong background in F&A (RTR/PTP)
- 10 years supervisory/TL experience
- Open to any industry
- Typically has a minimum of 12 to 20 years of experience doing similar work either at or outside of Accenture. Expected to be a SME with deep knowledge in an area of expertise based on experience and act in an advisory role in meetings.
- PTP and RTR experience is required.
Remote Work :
No
Employment Type
Full Time
Key Skills
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