Business Transformation Senior Manager
Business Transformation Senior Manager
Posted on :
07-09-2024
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Job Description
Responsibilities:
- Facilitate process improvement and assist business owners in improving existing process performance through analysis experience and employee input in a project environment
- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
- Assist organization in the creation monitoring measurement and analysis of standardized processes
- Support the development and implementation of a formal management review of Key Performance/Operating results and train and coach all functional areas on measurement principles
- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
- Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
- Provide support to develop support assets e.g. tracking tool for operational excellence success stories tracking of root cause/lessons learned from actual delivery experiences etc.
- Communicate to key management stakeholders on salient quality issues and business opportunities
OTHERS:
- Project Shift Schedule: Mid Shift
- Project Rest Day: Weekends Off
- Project/Team Location: Taguig Uptown Bonifacio Tower 3
SKILL AND QUALIFICATIONS:
- Local Preferred Open to NonLocal
- Black Belt Trained or Certified with relevant experience in AI and RPA
- 15 years of overall experience in Business Excellence under BPO or Shared Services industry
- At least 10 years of experience in leadership position
Remote Work :
No
Employment Type
Full Time
Key Skills
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