Trust safety and investigator-Estonian

FCI

Posted on : 23-08-2024

Employer Active

1 Vacancy

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Job Location

India

Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 23-08-2024

Job Description

Out client is looking for fluent Estonian speakers to work as a Trust and Safety Investigator in Lisbon.

Responsibilities

o Review and assess escalated cases for potential policy violations or safety concerns;

o Respond to Client s customers inquires via phonehelpdesk and live chat;

o Perform outbound calls during the investigation to collect proofs of their complains from drivers and

customers;

o Provide excellent customer service to riders and drivers addressing inquiries and concerns effectively including but not restricted to critical

safety cases demonstrating a great sense of empathy;

o Handle Client s customer s complaints provide appropriate solutions and alternatives within the

time limits and follow up to ensure resolutions;

o Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions;

o Make informed decisions based on the analysis applying established policies and guidelines;

o Comply with corporate confidentiality policies and the proper handling of customer information to

guarantee the security of the information.

Qualifications

C1/C2 level of Estonian

B2 level of English

Good communication and soft skills

Able to work on 24/7 shifts

Benefits

possibility of accommodation in Lisbon

flight reimbursement

attractive salary

private health insurance

help with tour registration um Portugal

estonian,client services,customer service

Employment Type

Full Time

Company Industry

Key Skills

Epidemiology
Public Health
Bank Secrecy Act
Bioinformatics
Fraud
Genetics
Interviewing
Law Enforcement
Qualitative Research Interviewing
Research Experience
Next Generation Sequencing
Writing Skills

Apply Now

About Company

FCI

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Trust safety and investigator-Estonian

FCI

Job Description

Employment Type

Company Industry

Key Skills

About Company

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