Customer Experience Executive
Customer Experience Executive
Posted on :
23-08-2024
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Job Description
Industry: Services
Location: Malta
Basis: Full time
Remuneration: Salary Benefits
Main Duties:
- Manage and monitor the customer experience across all touchpoints within the organisation including reviewing internal processes with the aim of identifying improvements for the customers benefit
- Develop and monitor a customer experience improvement plan including internal communication plans to promote a customer centric culture
- Develop and execute customer experience strategies and action plans to enhance customer satisfaction and loyalty
- Develop and continuously manage the provision of accurate timely relevant and easy to use service information
- Coordinate and carry out research and survey initiatives and analyse and present the results and action plans as a result of these initiatives
- Provide all necessary support to handle and resolve customer complaints and escalations in a timely and professional manner
- Create and maintain reports and dashboards on customer experience metrics and performance at different levels of the organisation
What skills do you need
- Professional qualification in Customer Experience Marketing Business or other relevant discipline
- Minimum of 2 years experience in Business to Consumer including Customer Experience or marketing
- Fluency in the English language both written and oral
- High energy and drive to work in a dynamic and challenging environment
- Good aptitude for managing change and reviewing/optimising processes and procedures
- Good experience in resolving issues quickly while being assertive and persuasive
- Passionate for service excellence and have the ability to handle multiple tasks.
- Proven team player with excellent collaboration skills
Eligibility to work in the EU is a must
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Remote Work :
No
Employment Type
Full Time
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