German Customer Service Specialist Hybrid In Malta
German Customer Service Specialist Hybrid In Malta
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Looking to take the next step in your career
Were on the hunt for a standout individual to join our team as a Customer Success Specialist! If youre creative and outgoing and thrive in a fastpaced dynamic environment this might be the perfect fit for you.
Role Overview:
As a Customer Support Specialist youll handle customer inquiries and complaints through email and live chat with no phone interactions.
Key Responsibilities:
- Address customer queries via email with clear and prompt communication (no phone calls).
- Moderate usergenerated content to ensure adherence to company policies and regulations.
- Detect and resolve potential scams or fraud maintaining a secure online space.
- Log customer interactions and resolutions with accuracy.
- Work with team members to improve processes and enhance the customer experience.
- Provide accurate complete information to customers using the right tools.
- Achieve personal and team support goals.
- Collaborate effectively with internal and client teams.
- Participate in training to enforce moderation policies accurately.
- Support various workflows clients and markets as needed.
Requirements:
- C2 level proficiency in German.
- B2 level proficiency in English.
- EU citizenship or Maltese Residency Card.
- 01 year experience in customer support.
- Strong leadership analytical and communication skills.
- Eagerness to learn and grow.
Why Join Us:
- Competitive Pay: We value your expertise.
- Performance Bonuses: Get rewarded for your success.
- Transportation Provided: Company transport from designated pickup points.
- Relocation Support: Assistance for a smooth transition.
- Career Growth: Opportunities for advancement and professional development.
- Hybrid Work Model: Flexible work options for a better worklife balance.
Ready to jump into an exciting customer support role Apply today and well be in touch soon!
Remote Work :
No
Employment Type
Full Time
