Remote Estonian-speaking Customer Support Agent to a growing iGaming company
Remote Estonian-speaking Customer Support Agent to a growing iGaming company
Posted on :
28-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Were seeking individuals who are passionate about delivering exceptional service on a shift basis.
Tasks
The ideal candidate will be responsible for:
- Providing prompt and accurate responses to customer inquiries via email or chat.
- Understanding customer needs and to guide them in utilizing specific features.
- Cultivating strong trusting relationships with customers through transparent communication.
- Ensuring the delivery of precise and complete information using appropriate methods and tools.
- Achieving personal and team targets for customer service and chat handling.
- Addressing customer complaints promptly offering suitable solutions and ensuring followup for resolution.
- Maintaining records of customer interactions process accounts and manage documentation.
- Adhering to communication procedures guidelines and company policies.
- Demonstrating proactive engagement with customers and going the extra mile to assist them.
- Analyzing and reporting product issues updating internal databases with technical information and customer discussions.
- Collaborating with team members by sharing feature requests and effective workarounds.
- Informing customers about new features promotions and enhancements.
- Coordinating with Payments and Risk & Fraud teams as necessary.
- Supporting the training of junior Customer Support Representatives when needed.
Requirements
- Fluency in written and spoken Estonian and English.
- Meticulous attention to detail.
- Previous experience in Customer Support or similar roles.
- Familiarity with the gaming industry is advantageous.
- Strong communication and problemsolving skills.
- Ability to handle multiple tasks simultaneously.
- Demonstrated patience in handling challenging situations.
- Basic computer proficiency.
- Clean police record.
- Ability to work autonomously and collaboratively within a team.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
