Japanese Speaking Customer Service Representative
Japanese Speaking Customer Service Representative
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Job Description
Japanese Speaking Customer Service Representative!!!
Sunny Malta
Performance Bonus Fantastic Relocation Allowance Fantastic Benefits and Team Events!!!
COME AND JOIN OUR FAMILY!!
My client is a fastgrowing company operating the successful iGaming brand. Through the focus on distinctive and unique casino games we strive to provide our players with a unique online gaming experience. Kindness helpfulness purposeful and fast solutions expertise and reliability are only a few qualities that characterize our support team and the direction we are always seeking for. And that is where you come in! We are now looking for a Customer Service Team Officer who can bring these qualities to the team!
Tasks
Key tasks: Ensure that players are provided with an outstanding level of service; Communicate with relevant departments to provide timely escalation process and following up with pending issues; Handle daily management of all incoming requests via emails phone and Live Chat; Assist the relevant departments including Fraud Officer and the Money Laundering Reporting Officer when required; Maintain customer focus and responding to customer queries in accordance to the Employers guidelines; Give feedback of recurring customer issues to management and relevant internal departments; Respond and action requests from management; Promote the Employers values and products; Ensure a professional working relationship with customers and other colleagues working with the Employer; Liaise with third party providers of the Employer providing services which overlap to the Employees line of work;
Communication is also the key with our other departments receiving feedback from players and sharing it internally enables us to continually improve our platform in a way that reflects our daily customer experience.
The verification process of customer accounts is another part of this exciting role. As a future expert you will also bring in your knowledge to take care of the KYC (KnowYourCustomer) procedure for our players.
Requirements
As an international company we are seeking Japanese speaker (native or C2) that are also fluent in English to support our players and to be able to have some friendly chats with your colleagues from different countries. Yes having experience in customer service and the iGaming industry would be considered an asset but this is not a must.
We are looking for someone eager to learn and bring in his or her interest and motivation to this role to help us in getting the customer experience to a new level.
Having a healthy level of curiosity team player skills and a vast interest in communication within you is the key to being successful in this role.
Benefits
What WE OFFER!! Benefits!
Flight and 2 Weeks Free Hotel Accommodation 500 Relocation Allowance/luggage allowance and allowance for relocating Pets Partner and Family to help you settle in along with supporting and setting up of Bank Accounts/Malta Payroll and residence and Rental Agency assistance. Overtime paid at time and a half and Double Time for Bank Holidays!! Full Training!! 2 Company Events in Summer and Christmas and weekly social events
Working in Fantastic New offices!
26 Days Holiday Extra 14 Days Malta Public Holidays!! 38 Days Holiday
Working Bank Holiday 1 per hour allowance!
Twice Yearly Performance Bonus!! Paid January and June up to 2500pa
Private Health Insurance Wellness Benefit up to 400 (75% Reimbursed for Gym Membership Optician Expense/sports related wellness)
Offering Hybrid working shifts as follows:
After Training you will be working in the office Monday to Friday if your shift is working over the weekend/Bank Holiday you will be able to work Hybrid at your home over
FREE Breakfast and Lunch and Dinner whilst working!!
Free Taxi home on Late Shift
Shift Rota
8am3.30pm Morning Shift Afternoon Shift 3.30pm to Midnight
Fantastic Friendly Family feeling environment BE PART OF OUR FUTURE!!
The interview process will be an initial Telephone interview with HR
1st interview face to face with HR and Customer Team Leader
2nd interview face to face with HR Director and Head of Customer Operations
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
