German Customer Success Advisor Hybrid In Malta
German Customer Success Advisor Hybrid In Malta
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Job Description
Looking to take the next step in your career
Were seeking a dynamic addition to our team as a Customer Success Specialist! If youre innovative sociable and excel in a fastpaced evolving environment this could be your next great opportunity.
Role Overview:
As a Customer Support Specialist youll respond to customer inquiries and resolve complaints exclusively through email and live chatno phone calls involved.
Key Responsibilities:
- Respond to customer queries via email ensuring clear timely communication (phone calls are not required)
- Moderate usergenerated content to uphold company policies and standards
- Identify and address potential scams or fraudulent activities keeping the online environment secure
- Accurately log interactions and resolutions for customer records
- Collaborate with team members to improve processes and elevate customer experiences
- Provide customers with accurate comprehensive information using the best tools
- Meet personal and team support goals
- Work effectively with internal and client teams
- Participate in training to ensure compliance with moderation policies
- Support various workflows clients and markets as needed
Requirements:
- C2 level proficiency in German.
- B2 level proficiency in English.
- EU citizenship or Maltese Residency Card.
- 01 year experience in customer support.
- Strong leadership analytical and communication skills.
- Eagerness to learn and grow.
Why Join Us:
- Competitive Salary: We recognize your skills and dedication
- Performance Bonuses: Earn rewards for your achievements
- Transportation Provided: Company transport from designated pickup points
- Relocation Support: Assistance for a smooth transition
- Career Growth: Opportunities for advancement and professional development
- Hybrid Work Model: Flexible work options for a better worklife balance
Excited about a rewarding customer support career Apply now and well connect with you soon!
Remote Work :
No
Employment Type
Full Time
