Student Support Representative
Student Support Representative
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Job Description
Student Support Representative
Job Location: Karachi Pakistan
Department: Student Services
Type: Regular FullTime
Working hours: 6:00 pm 3:00 am
Mission: Building World Class Technologists
Vision: Play a leading role in workforce development in missioncritical IT fields
Overview: QuickStart is a leader in IT workforce development that helps jobseekers break into indemand IT fields and upskills existing IT professionals. The organization uses its proprietary learning methodology and workforce readiness platform (CLIPP) to deliver personalized learning using AI and multimodal formats. We partner with leading universities certification providers and employers to build and transform the IT workforce for Fortune 1000 customers in the areas of App Dev Dev Ops Information Security Cloud Computing and Data Science. If you are interested in becoming a part of a team that is changing the game in IT training and workforce development we want to hear from you.
At QuickStart we are committed to upholding the following core values:
Passion Respect Accountability Innovation Speed Execution PRAISE
The Student Support Representative is responsible for resolving student s issues and to provide them timely support.
Responsibilities include but are not limited to:
- Identify and troubleshoot issues brought forth by students regarding their classes.
- Answer calls chats and emails to support student s needs related to their class.
- Collaborate with team other departments and management to successfully troubleshoot and address any issues or questions that students experience throughout their program.
- Answer nontechnical inquiries and provide general customer service to students relating to their program.
- Support backend task and request from Sales team.
- Managing student records and making appropriate updates to profile information using CRM and other tools.
- Processing request and adhering to policy relating to registrations reschedules no shows etc.
- Processing new registrations.
- Coordinate with partners/vendors as necessary.
- Issuing appropriate documentation throughout student registration.
- Compile and report data relating to complaints and issue trends.
Requirements
Minimum Qualifications:
Education Candidate must possess at least a bachelor s degree.
Knowledge and Experience
- 23 years experience in customer service technical support center environment preferred.
Competency Identifiers
- Proficient in Computer and office application skills relating to troubleshooting and Admin task.
- Excellent English verbal and written Communication skills.
- Demonstrated abilities in problem solving and resolving complaints and complex customer/internal issues.
Minimum Qualifications: Education - Candidate must possess at least a bachelor s degree. Knowledge and Experience 2-3 years experience in customer service, technical support center environment preferred. Competency Identifiers Proficient in Computer and office application skills relating to troubleshooting and Admin task. Excellent English verbal and written Communication skills. Demonstrated abilities in problem solving and resolving complaints and complex customer/internal issues.
Employment Type
Full Time
