Customer Support Specialist
Customer Support Specialist
Posted on :
25-10-2024
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Job Description
Job Title: Customer Support Specialist
Location: Remote (Based in Pakistan)
Working Hours: 6 PM 2 AM
Job Overview:
We are seeking a dedicated Customer Support Specialist to provide efficient and professional support to clients in the logistics industry. The ideal candidate will handle queries troubleshoot issues and maintain high customer satisfaction.
Responsibilities:
- Respond to customer inquiries via email phone and chat.
- Troubleshoot and resolve issues related to the platform.
- Provide platform walkthroughs for customers requesting a demo.
- Assist users with onboarding and guide them through account setup.
- Maintain customer records and document interactions in the CRM system.
- Stay updated on product features and offer insights to improve the user experience.
Requirements:
- Fluent in English (both written and verbal).
- Prior experience in customer support preferably in SaaS or tech platforms.
- Ability to work USA business hours.
- Strong communication and problemsolving skills.
Techsavvy with the ability to quickly learn and explain software features.
Remote Work :
No
Employment Type
Full Time
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