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Job Location drjobs

Lahore - Pakistan

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Job Location: Lahore / Multan / Islamabad / Karachi
Job Mode: Onsite
Shift: 8 AM 5 PM USCentral Time
Responsibilities:

  • Provide remote support to end users in all aspects of a functional corporate network including Microsoft Windows Network connectivity WiFi connectivity Printing Mobile Device Management Office 365 Azure AWS etc.
  • Remotely Configure and troubleshoot computer hardware software systems networks printers and scanners. These can be inhouse networks or Office 365/Microsoft 365 Networks.
  • Responding in a timely manner to service issues and requests
  • Remotely diagnose troubleshoot and resolve issues by politely questioning customers about the issues they are facing.
  • Provide remote administration and enduser support for Office 365 / Gsuite. Perform administration and maintenance of production servers and workstations.
  • Perform remote administration and maintenance of network devices like switches firewalls access points etc.
  • Perform installation and maintenance of Threat management systems like Antivirus Content management and UTM devices.
  • Monitor Data backup and recovery operations remotely.
  • Maintain accurate documentation for all procedures solutions and user guides.
  • Contribute to the creation and maintenance of an internal knowledge base.

Requirements:

  • Education:

    • A Bachelors or Masterss degree in IT CS or a related field is preferred.
  • Experience:

    • 35 years of experience in the relevant domain.
  • Technical Skills:

    • Handson experience with computer systems mobile devices and other tech products.
    • Familiarity with remote desktop applications and help desk software.
    • Handson experience with Windows/Mac OS environments.
    • Basic networking knowledge (e.g. TCP/IP DNS DHCP).
    • Experience in Windows Server 2012/2016/2019 AZURE and AWS
    • Experience in Managing and administrating firewalls
  • Soft Skills:

    • Strong problemsolving skills and attention to detail.
    • Excellent communication skills both verbal and written.
    • Ability to work independently and as part of a team.
    • Patience and a customeroriented approach.
  • Certifications / Training:
    • M365 certification is a plus.
    • MS Windows Server Training is a must.
    • MS Exchange Server Training is a must.
    • CompTIA A or ITIL Foundation certification is a plus.

Working Conditions:

  • Ability to work in shifts including nights and weekends if required.
  • Ability to work under pressure and manage multiple tasks simultaneously.

Remote Work :

No

Employment Type

Full Time

Company Industry

About Company

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