L1 System Support Engineer
L1 System Support Engineer
Posted on :
19-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Reading error codes flashed up on the device
Swapping out hardware
Tracing faults using diagnostic devices and software
Upgrading components
Assisting the support staff of other serviceproviders
May require some staggered shifts
Will require some travel to sites
Other duties may be assigned
Inventory Management
Supervise the flow of company s stocked goods
Keep a detailed record of each new or returned goods as it enters or leaves the stockroom.
Control and oversee ordering inventory storage of inventory and control the amount of goods
Update the record file
Common inventory management techniques knowledge
Daily Weekly and Monthly Reporting on IT Stock.
Must be able to produce trend analysis report on common failures on end user devices.
Swapping out hardware
Tracing faults using diagnostic devices and software
Upgrading components
Assisting the support staff of other serviceproviders
May require some staggered shifts
Will require some travel to sites
Other duties may be assigned
Inventory Management
Supervise the flow of company s stocked goods
Keep a detailed record of each new or returned goods as it enters or leaves the stockroom.
Control and oversee ordering inventory storage of inventory and control the amount of goods
Update the record file
Common inventory management techniques knowledge
Daily Weekly and Monthly Reporting on IT Stock.
Must be able to produce trend analysis report on common failures on end user devices.
Requirements
Years of experience: 2 to 4 years of applied skills and experience
Hardware repair of HP Dell and Lenovo devices including warranty parts ordering repair/replacement and defective part return.
Working technical knowledge of Windows operating systems to allow for resolution of issues or full rebuild of the PC using client specific documentation provided by the client.
Familiarity with OSX iOS and Android operating systems in order to provide besteffort support to End users using related devices.
Working technical knowledge of Microsoft Office Products antivirus products desktop services to allow for resolution of software application issues.
Ability to utilize provided knowledge article to resolve issues with client specific applications.
Customerfacing soft skills including strong verbal and written communications
Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
Acts as an informed team member providing analysis of information and limited project input.
Evaluates unique circumstances and makes technical and procedural recommendations.
Distinctive service and customer orientation
Fluent English in spoken and written
Conversational local language
Must be able to handle multiple tasks and adjust priorities within deadlines
Hardware repair of HP Dell and Lenovo devices including warranty parts ordering repair/replacement and defective part return.
Working technical knowledge of Windows operating systems to allow for resolution of issues or full rebuild of the PC using client specific documentation provided by the client.
Familiarity with OSX iOS and Android operating systems in order to provide besteffort support to End users using related devices.
Working technical knowledge of Microsoft Office Products antivirus products desktop services to allow for resolution of software application issues.
Ability to utilize provided knowledge article to resolve issues with client specific applications.
Customerfacing soft skills including strong verbal and written communications
Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
Acts as an informed team member providing analysis of information and limited project input.
Evaluates unique circumstances and makes technical and procedural recommendations.
Distinctive service and customer orientation
Fluent English in spoken and written
Conversational local language
Must be able to handle multiple tasks and adjust priorities within deadlines
Years of experience: 2 to 4 years of applied skills and experience Hardware repair of HP, Dell, and Lenovo devices including warranty parts ordering, repair/replacement, and defective part return. Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices. Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues. Ability to utilize provided knowledge article to resolve issues with client specific applications. Customer-facing soft skills including strong verbal and written communications Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. Acts as an informed team member providing analysis of information and limited project input. Evaluates unique circumstances and makes technical and procedural recommendations. Distinctive service and customer orientation Fluent English in spoken and written Conversational local language Must be able to handle multiple tasks and adjust priorities within deadlines
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
