Technical Service Representative HTML Specialist
Technical Service Representative HTML Specialist
Posted on :
22-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
D engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months we are looking for a Junior Product Manager in India who will be responsible for looking into technical services for us.
As a Junior Technical Service Specialist youll play a key role in collaborating with customer support teams to deliver impactful features and enhancements. Youll focus on gathering user requirements and helping translate these into the suitable content. You ll help resolve support issues and respect SLA s set up.
Key Responsibilities
- Create and optimize content for clients across multiple channels (email push notifications onsite content) to drive smooth onboarding and feature adoption.
- Act as a bridge between customer support and development teams addressing technical support tickets quickly and efficiently.
- Utilize HTML CSS JavaScript and SQL to troubleshoot and resolve technical issues for clients and internal teams.
- Assist in analyzing content performance and provide insights to improve future product and content releases.
- Collaborate with teams to improve product features and resolve customerfacing challenges.
Requirements
- 13 years of experience in technical services or Html/CSS related role (support QA etc.).
- Handson experience with HTML CSS and JavaScript to help guide frontend product decisions.
- Proficiency in SQL for querying databases and analyzing product usage data.
- Previous experience working in a support or customerfacing role with the ability to empathize with users and troubleshoot issues.
- Strong communication skills both written and verbal to articulate product vision and requirements.
- Ability to manage multiple priorities in a fastpaced startup environment.
- A problemsolving mindset with a strong attention to detail.
Nice to Have
- Experience working on a CDMP or similar datadriven platforms.
- Knowledge of API integrations and data analytics tools.
Requirements 1-3 years of experience in technical services or Html/CSS related role (support, QA, etc.). Hands-on experience with HTML, CSS, and JavaScript to help guide front-end product decisions. Proficiency in SQL for querying databases and analyzing product usage data. Previous experience working in a support or customer-facing role, with the ability to empathize with users and troubleshoot issues. Strong communication skills, both written and verbal, to articulate product vision and requirements. Ability to manage multiple priorities in a fast-paced startup environment. A problem-solving mindset with a strong attention to detail. Nice-to-Have Experience working on a CDMP or similar data-driven platforms. Knowledge of API integrations and data analytics tools.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
