IT Support Specialist
IT Support Specialist
Posted on :
13-10-2024
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Job Description
Requirements:
- Bachelors degree in Computer Science Information Technology or a related field. Advanced certifications (e.g. CISSP CISM CompTIA Security) are a plus.
- 35 years experience as an IT Support Specialist or similar role with a strong understanding of IT Hardware and Infrastructure.
- Familiarity with operating systems and platforms (e.g. Windows MacOS Linux Microsoft). Proficiency in Google Workspace is a must.
- Excellent analytical and problemsolving skills with the ability to respond to and investigate incidents effectively.
- Strong communication skills with the ability to explain complex technical issues to nontechnical stakeholders.
- Ability to work independently and collaboratively in a team environment prioritizing tasks effectively.
- Customerfocused mindset.
Responsibilities:
- Provide IT assistance to all users issues and requests within the required SLAs. Resolve logged errors in a timely manner. Update computer software as well as upgrading hardware and systems.
- Set up implement and maintain robust IT infrastructure including firewalls VPNs and networking.
- Manage and monitor our IT systems ensuring they operate securely and efficiently. This includes servers workspaces software applications and cloud environments.
- Manage the procurement and keep a record of all the Hardware Assets & Software licenses used within the organization. Needs to monitor the hardware software and system performance metrics as well as licenses usage count and renewal dates.
- Respond to security breaches and incidents promptly investigate and document any breaches and take steps to prevent recurrence.
- Enforce IT & Security policies and procedures to ensure compliance with regulations and protect sensitive information.
- Educate staff on best practices and conduct regular training sessions to raise awareness of potential vulnerabilities.
- Stay informed about the latest trends and developments in IT evaluating and recommending new technologies.
Remote Work :
No
Employment Type
Full Time
Key Skills
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