QA Specialist
QA Specialist
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Job Description
The QA Specialist plays a critical role in maintaining and improving the organizations quality standards across various processes. This individual will be responsible for developing and implementing quality assurance protocols monitoring compliance and providing actionable insights to enhance overall performance. The QA Specialist will work closely with various departments to ensure continuous improvement and adherence to industry standards and company policies.
Key Responsibilities:
- Quality Assurance Protocols:
- Develop and implement quality assurance protocols testing methodologies and monitoring processes to ensure high standards of service.
- Create and update quality monitoring scorecards to evaluate performance effectively.
- Process Adherence & Audits:
- Conduct regular quality audits of calls documentation and system usage to ensure process adherence.
- Monitor compliance with company policies and industry standards addressing any discrepancies promptly.
- Performance Analysis & Reporting:
- Analyze performance metrics to identify trends gaps and opportunities for improvement.
- Create detailed reports with actionable insights to support decisionmaking processes.
- Training & Improvement Strategies:
- Identify training gaps and collaborate with team leads and trainers to develop targeted improvement strategies.
- Provide constructive feedback to team members based on quality assessments to enhance performance.
- Documentation & Guidelines:
- Manage and maintain QA documentation including process guidelines best practices and policy updates.
- Ensure that all documentation is uptodate accessible and in compliance with company standards.
- Team Assessments:
- Conduct periodic assessments of team performance through quality monitoring tools and scorecards.
- Deliver constructive feedback to team members to drive improvement and maintain highquality standards.
- Compliance & Standards:
- Ensure compliance with relevant industry standards company policies and regulations.
- Stay updated with best practices in quality assurance to maintain a competitive edge.
Requirements
Key Skills & Competencies:
- Strong analytical and reporting skills
- Excellent attention to detail
- Effective communication and feedback skills
- Ability to collaborate across teams
- Knowledge of quality assurance methodologies and best practices
- Proficiency in QA tools and software
- Problemsolving and criticalthinking skills
Qualifications & Experience:
- Bachelors / Masters degree in a relevant field or equivalent work experience
- Proven experience of 35 years in quality assurance preferably in a customer service or operations environment
- Familiarity with quality monitoring tools and performance management systems
- Knowledge of industry standards and regulatory requirements
Benefits
- Opportunity to work in a fastpaced and dynamic environment.
- Make a real impact on the companys growth and success.
- Be part of a collaborative and supportive team.
- Personal Loans
- Free online doctor consultations
- Monthly engagement activities
Digital Campaign Management: Develop, execute, and manage digital marketing campaigns with a strong focus on Google Ads, PPC campaigns, META campaigns, etc. Social Media Strategy and Engagement: Develop and evolve social media strategies that drive engagement, revenue, and brand follower-ship across platforms such as Facebook, Instagram, LinkedIn, YouTube, and TikTok. Market Research and Analysis: Conduct thorough market research and analysis to identify target audiences, industry trends, and competitor strategies to update campaign strategies. Cross-Functional Collaboration: Work closely with cross-functional teams, including sales, developers, and others, to ensure cohesive and effective digital marketing strategies that align with overall business goals. Advertising Budget Management: Manage advertising budgets, allocate resources effectively, and optimize campaign spending to achieve desired outcomes and maximize ROI. Performance Measurement and Optimization: Measure and report on the performance of all digital marketing campaigns, assessing against goals (ROI and KPIs) and optimising strategies based on insights. Innovative Growth Strategies: Brainstorm and implement new and creative growth strategies to increase market reach, enhance customer engagement, and drive revenue. A/B Testing and Experimentation: Plan, execute, and measure experiments and conversion tests to optimize campaign effectiveness and user experience. Customer Journey Analysis: Utilize strong analytical skills to evaluate the end-to-end customer experience across multiple channels and touchpoints, identifying opportunities for improvement. Emerging Technology Evaluation: Stay updated on emerging digital marketing trends and technologies, providing thought leadership and recommendations for their adoption where appropriate.
Education
Expertise in managing social media platforms such as Facebook, Instagram, LinkedIn, Twitter, and TikTok In-depth knowledge of Google Ads, PPC campaigns, and other paid advertising platforms Strong analytical skills with experience in market research and data-driven decision making Demonstrated ability to collaborate with cross-functional teams and manage complex projects Proficiency in using marketing and analytics tools (e.g., Google Analytics, SEMRush, etc.) Excellent communication and leaders
Employment Type
Full Time
