Network Support Agent - French - Lisbon
Network Support Agent - French - Lisbon
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Job Description
Position: Network Support Agent
Location: Lisbon Portugal
Employment type: Permanent
Ideal job for candidates that have an experience working for a Telecom company in the fixedline process for any of the following global Telecom clients across the globe. If youve handled customer issues related to Broadband/Fibre Provisioning NoConnectivity Wireless SlowSpeed issues youll have a good rewarding career on the Networkside of how customers consume Internet and Data & Voice Services
DUTIES AND RESPONSIBILITIES:
- Review and verify clients access and circuit orders by performing network checks site readiness and component testing to ensure accuracy and alignment with customer orders
- Manage and document all checks tasks and escalations to ensure ontime delivery and resolution including handling exceptions and providing updates via phone email and tickets
- Track and resolve thirdparty access provider activities milestones and escalations while coordinating with local field technicians vendors and Telco providers for testing installation and activation
- Conduct standard testing based on product type troubleshoot document and resolve issues and certify endtoend services
- Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.
REQUIREMENTS:
- Customerfacing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry
- Proficiency in French and English (C1)
- Basic understanding of networking infrastructure (hubs switches routers mainly Layer 1 & 2)
- Excellent task management skills including attention to detail ability to follow instructions organize followup tasks and document actions
- Proficient in coordinating with others to ensure task completion
- Strong computer skills with experience navigating multiple applications
- Minimum 1 year experience in same / similar roles
BENEFITS:
- Permanent contract
- Competitive salary
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday
- Meal allowance on card/voucher
Employment Type
Full Time
