Italian Speaker - Customer Support Agent
Italian Speaker - Customer Support Agent
Posted on :
21-08-2024
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Job Description
Youre Italian native speaker and looking for a new opportunity in Bucharest This position is for you !
Youll be in charge of the customer satisfaction of one of the leading airline company.
Key Responsibilities:
- Provide outstanding customer service via email and phone interactions.
- Handle emails and manage voice calls with customers from leading airlines assisting with flight changes or cancellations lost baggage and claims.
- Communicating with customers through various channels
- Responding promptly to customer inquiries
- Maintaining a positive empathic and professional attitude towards customers at all times
- Ensure customer satisfaction and provide professional customer support
The Profile we are looking for:
- Proficient writing and speaking skills in Italian plus advanced English level are essential
- Prior experience in Customer support and in an international airline environment (not mandatory).
- Familiarity with booking systems like Amadeus Galileo or Sabre is a plus.
- Specialized skills including effective communication and customer service with experience in BPO/contact centers being beneficial.
- Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
- Proficiency in Microsoft Office and Outlook.
Perks and Benefits:
- Competitive salary package reflecting your expertise and contributions.
- Meal tickets
- Private medical subscription
- Reimbursement for public transportation subscription
- Bring a friend Referral Program Consistent rewards for recommendation
- Possibility of exciting incentives or tenurebased bonuses within the project to reward your exceptional performance
- Permanent contract with the potential for advancement providing stability and security.
- Full paid training provided by the company
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands offering diverse and rewarding experiences.
- Supportive and collaborative work culture fostering both personal and professional development.
Please note that this is a longterm contract opportunity.
Specifications for the working environment:
- Dynamic young and diverse environment
- Full equipment provided by company
- All modern equipped kitchen and lunch area including latest coffee/tea machines
- Complex facilities for work environment (Subway and all public transportation local shops restaurants and pharmacies)
Interested by this opportunity Apply now or contact me at !
Remote Work :
No
Employment Type
Full Time
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