Senior Program Support Specialist

Do you get excited about transformational change Then you might be the talent we are looking for!

The company is on the move to build a new foundation for the future of logistics services where sustainability agility operational excellence and customer obsession are at the core. We are in the middle of a companywide strategic (digital) transformation program that will completely redesign the way that we work and interact with our customers and suppliers.

What will you do

To ensure successful implementation of our transformation programs we are in the process of creating a strong program task force that will serve as the backbone of the implementation. As part of this team you support driving the transformation agenda by functioning as expert in the operational process & systems for seagoing & inland transport during and after the implementation of the programs.In your daily work you will be responsible for making the new systems & processes run smoothly by focusing on high data quality & resolving all data related issues. You will work handson in the systems as well as coordinating with colleagues in the business to get the desired results.

Within this context your detailed activities include:

• Act as process & system expert for the relevant program and work with the Application product owner to ensure trouble shooting where required for effective program implementation
• Followup and fix operational exceptions (data misalignments failed events issues in systems)
• Support in ensuring accurate schedules & schedule planning activities for vessels trains barges during the implementation of the programs where the systems are running in parallel
• Execute voyage planning tasks for vessels trucks trains barges in the relevant operational system during implementation of the programs in our test systems
• Coordinate with stakeholders on planning & execution of voyages for example with customer care & other operations teams
• Support in key operational container planning related tasks like empty container repositioning off hire/on hire container data updates with the relevant teams
• Ensure data quality & management for seagoing & inland terminals to support the business activities
• Work with the users to guide them how to best use the system in the new way of working during & post implementation
• Ensure there is a funnel of change requests acquired from the business during & after program implementation
• Coordinate with the system suppliers or internal IT if trouble shooting/additional support is needed

Your team and work environment

Within our Business Engineering & Transformation department you will be part of a team of approximately 20 people that work in a consultancystyle matrix organization that consists of project managers and business consultants who drive the transformation agenda across the entire company. Together with the Head of Transformation Delivery & the relevant Program teams you will play a crucial role in driving the successful delivery of transformation projects among all employees. You will work closely with transformation project team members and business SMEs to ensure that new ways of working and systems are effectively implemented across all regions.

Your experience and skills for success

• Masters / Bachelors degree
• 34 years relevant experience in application implementation programs
• System savviness basic data understanding
• Strong planning and multitasking abilities
• Excellent communication and interpersonal skills
• Selfstarter & high drive to get results
• Problemsolving & proactive mindset with attention to detail
• Ability to work collaboratively in crossfunctional teams
• Fluency in English both spoken and in writing

About us

We area truly international company that innovates the most advanced sustainable and multimodal transport solutions across Europe and beyond. Based at our headquarters in Rotterdam one of the worlds most important transport and shipping hubs you will drive companywide change for a business with an annual turnover of more than 800 million euros. This makes us one of Europes largest transport companies with offices in 35 countries in Europe North America Asia and Australia and more than 1700 employees.