Customer Support L1

What we want to accomplish and why we need you?

Interakt is the leading WhatsApp Business Platform for small businesses in India, having helped over 1000+ SMBs streamline sales and communications on WhatsApp, and processed over 15+ million conversations to date. Interakt has been at the forefront of conversational commerce and has helped transform conversations into sales on WhatsApp. Our WhatsApp API solution can be customized to suit any and every business’s needs. With a 50 member strong team, Interakt is truly poised to lead the Conversational Commerce in India.

Become part of the future of Conversational Commerce with Interakt - come and join us! We are on the lookout for a dynamic individual to join the Customer Support Team.

What will you do every day?

As a Support Executive, you will be working in a fast-paced agile environment where you will use your knowledge and understanding of Interakt's platform to research, and solve our customer’s queries with respect to Product and technical issues and ensure our users are delighted with their Interakt experience.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Solid Customer Support skills

• Excellent at Query Resolution

• Should have basic technical knowledge

• Proficiency with computers, especially with CRM software, and good typing skills.

Requirements

• Responding to customer queries in a timely and accurate way, via WA, email or phone

• Identifying customer needs and helping customers use specific features

• Analyzing and reporting product discrepancies

• Monitor customer complaints on social media and reach out to provide assistance

• Gather customer feedback and share with our Product, Sales and Marketing teams

• Follow up with customers to ensure their issues (including basic technical) are resolved

• Interpersonal skills to interact positively with people who may be upset or stressed.

• 1+ years of experience in Customer Support.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.

• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.

• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.

• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.

• Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI first companies globally, based out of India.

• Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.

• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness