Customer Success Coordinator

Job Title: Customer Success Coordinator

About ELT Corporate Pvt. Ltd.:

ELT Corporate Pvt. Ltd. is a leading legal and business regulatory consulting company headquartered in New Delhi specializing in a wide array of services including corporate law advisory regulatory consulting and business management solutions. Our services range across legal regulatory taxation accounting and technology consulting enabling our clients to thrive in complex regulatory landscapes. We help businesses meet compliance requirements with services like Legal Metrology Approvals BIS Certification Pharma Licensing Medical Device Licenses and more.

Job Overview:

We are seeking a Customer Success Coordinator (Junior) to join our team onsite in our New Delhi office. The ideal candidate will play a crucial role in building and maintaining relationships with our B2B clients ensuring their satisfaction and success with our regulatory consulting services. This entrylevel role is perfect for someone looking to grow their career in client relations customer success and marketing coordination within a fastpaced servicedriven environment.

Key Responsibilities:

1. Client Onboarding:
   

• Coordinate the client onboarding process ensuring that projects start on time with the correct team assigned to the project.
  

1. Feedback Collection & Client Satisfaction:
   

• Proactively contact clients to gather feedback postservice delivery and throughout the project lifecycle.
  

• Distribute and manage postservice satisfaction surveys and generate client feedback reports.
  

• Monitor and track feedback to improve client experiences continuously and service quality.
  

1. Marketing Support:
   

• Collect client logos testimonials and other marketing assets after positive client interactions.
  

• Ensure all marketing materials including testimonials are utilized in collaboration with the marketing team for promotional campaigns case studies and the website.
  

• Secure client approvals for publishing logos and success stories.
  

• Explore opportunities to engage clients through webinars workshops or other valueadded activities relevant to their business needs.
  

1. Contract Renewals & Retention:
   

• Track client contracts and ensure timely reminders for renewals.
  

• Engage with clients about contract renewals addressing any concerns and promoting ongoing services.
  

• Assist in improving client retention by proactively identifying atrisk accounts and escalating as needed.
  

1. Metrics & Reporting:
   

• Maintain and update customer satisfaction data tracking performance metrics like CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score).
  

• Provide regular reports to the management on customer satisfaction retention and testimonial collection progress.
  

• Coordinate with teams for client data and generate insights on areas of improvement.
  

Key Skills & Qualifications:

• Education: Bachelors degree in Business Administration Marketing or a related field.
  

• Experience: 6 months 2 years of experience in customer success client relations or marketing coordination.
  

• Communication Skills: Strong verbal and written English communication skills able to articulate ideas clearly and engage with clients effectively.
  

• Organizational Skills: Excellent time management and organizational skills with the ability to handle multiple clients and tasks simultaneously.
  

• CustomerCentric Attitude: A positive proactive approach with a passion for helping clients succeed.
  

• Technology Proficiency: Basic understanding of CRM tools (e.g. Zoho or any other) and familiarity with survey tools for feedback management.
  

• ProblemSolving: Ability to identify potential client issues early on and provide timely solutions to maintain satisfaction.
  

What We Offer:

• Professional growth opportunities within a leading regulatory consulting firm.
  

• A collaborative and dynamic work environment.
  

• Mentorship from senior professionals in legal and regulatory consulting.
  

• Exposure to diverse B2B client relationships and cuttingedge business services.
  

If you are passionate about customer success enjoy building lasting client relationships and want to click start your career in the dynamic world of legal and regulatory consulting we would love to hear from you!

Requirements

Key Skills & Qualifications:

• Education: Bachelors degree in Business Administration Marketing or a related field.
  

• Experience: 6 months 2 years of experience in customer success client relations or marketing coordination.
  

• Communication Skills: Strong verbal and written English communication skills able to articulate ideas clearly and engage with clients effectively.
  

• Organizational Skills: Excellent time management and organizational skills with the ability to handle multiple clients and tasks simultaneously.
  

• CustomerCentric Attitude: A positive proactive approach with a passion for helping clients succeed.
  

• Technology Proficiency: Basic understanding of CRM tools (e.g. Zoho or any other) and familiarity with survey tools for feedback management.
  

• ProblemSolving: Ability to identify potential client issues early on and provide timely solutions to maintain satisfaction.